Service Software Dreaming

We are all amassed and amazed in/by technology, as we know it…virtual wired, virtual here or there, virtual wireless, virtual…mobile! When was the last time that you visited/took advantage of the convenience of Pay-Pal, the ATM, the Kiosk, online financials, for example., banking, or HR services – The Submittal of Cvl/Resume(s)?

What about the “Digital Divide”, “Digital Age Dilemma” – where too many citizens are at a loss of access to the world of digitization? Did a robot take your job? Did a computer application make you obsolete? Data Mining, is it alive and well? Is it/was it a dream to wake up and go to work and receive a pink, blue, brown, or/and purple colored separation notice that was dated yesterday and effective now?

It has to be a damned dream! Yeah, I’m dreaming! I wonder…do robots dream?

It all started with the Ethernet, WAN, LAN, and Virtuality – Private Networks…Bell Telephone thrived in the planting of poles and telephone lines, as did the cable companies. What about their underground cables and telephone networked lines of communication? Could we survive without it?

Software As A Service – The Digital Age…the workforce, will it become Saas?

The 411, did you know that SaaS, a software delivering method that provides access to software and its functions remotely as a web-based/cloud service does a multitude of things? Saas allows organization(s) to access business functionality at a cost typically less than paying for licensed applications since SaaS pricing is based on a monthly fee. Because the software is located remotely, users don’t need to invest in additional hardware. SaaS removes the need for organizations to handle the installation, set-up, and daily upkeep and maintenance…defined as hosted applications.

Enterprise Resource Planning (ERP) is a business management system that integrates all facets of the business environment, including planning, manufacturing, sales, and marketing. As the ERP methodology has become more popular, software applications have emerged to help business managers implement ERP in business activities such as inventory control, order tracking, customer service, finance and, human resources.

SaaS Strategy:

“Of all the Cloud Computing ideas out there, SaaS is the one that needs attention now!” “Many companies treat it Ad Hock!” As evaluated and concurred, a statement by Michael Bidding, CTO of Fusion PPT, Consulting and IT Services.

Vendor marketing, new services, and cloud strategy have caught business technology leaders in a cloud-computing deluge. Business technologists who now use SaaS described their apps as critical to the missions. Ad Hoc is not Saas. Ad Hoc is an autonomous system of routes (and associated hosts) connected by wireless links. Ad Hoc Network Systems (ANS) are complex systems with cross layer protocol dynamics and interactions that are not present in wired systems. Such a network may operate in a stand-alone fashion, or connected to the larger (system) Internet, operating as a hybrid fixed/Ad Hoc network. A polling of several companies and their CIO’s could gain the most from SaaS by incorporating it into or by making SaaS a part of the overall enterprise architecture.

Cloud Computing – the sharing of computing resources rather than having local services or personal devices to handle application(s). Its goal is to apply traditional supercomputing, or high-performance computing power, normally used by the military and research facilities. Cloud Computing Networks are also larger groups of servers, with specialized connection speed.

Data processing chores:

The shared IT infrastructure(s) contain(s) large pools of systems that are linked together allowing data centers to operate like the Internet while computing resources are utilized, accessed, and shared as virtual resources in a secured and scalable methodology.

Although SaaS is not described as being universal, users who were polled, agreed that it has moved beyond customer resource(s), Human Resource(s), Email, Sales Force Automation, Service/Help Desk, Financial (On-Line Banking), and Backup Applications. All of theses apps are used and more… Business Server Apps have used SaaS for nearly 100 % of its services. Billing, inventories, time sheets, sales, email, and pipeline management share in this Software As A Service Application(s). Businesses enjoy the quick setup and reduced capital expenditures. Another benefit is increased power and employee mobility by way of remote offices via a smart-phone or a home computer (PC). “Mobile Access is the name of the game”, says Michael Bidding. Cloud computing is overshadowing the education about Simple Software As A Service (SSAS). SaaS vendors say portability, privacy, and security is the main points of interest for businesses.

SaaS users say IT organization is the primary driver and C Level Managers or the Line of Business is behind the use of SaaS. Developing SaaS Strategy Teams are encouraged to address the selection of the Right Provider, Signing The Right Contract, having a Detailed Exit Strategy, Management of A Good Working Relationship, the Creation of A Contingency Plan, Digging Deeply Into Interoperability and System Integration In/On IT’s role in Supporting and Involvement, and Alignment to the company’s goals and objectives.

SaaS customers agree and are generally pleased with the apps. They say they are performing better with SaaS than conventional applications and will continue to invest in SaaS. When companies integrate, (and/or plan to), SaaS applications into other business applications, it shows a commitment to the product as part of an overall business architecture. The mixing of internally built custom apps, packaged, on-premises combined with customer configurations, SaaS Apps, and other tools, it becomes more difficult for company’s to understand the risks associated with app changes. The IT organization is ultimately responsible for the smooth operation and running of Federated Architecture.

The future promises to do more by way of companies monitoring their own SaaS performance(s). IT Staffing will not, and in most circumstances, do not have the local ability to determine whether the service is up and running, or if a user is experiencing a problem caused by a LAN on Internet failure. Performance problems are called into the IT Help/Service Desk.

SaaS prices are less transparent and the vendor controls reliance on performance data. IT Teams have to closely maintain bandwidth between the user and the server. Bandwidth is a range within a band of frequencies or wavelengths. The amount of data that can be transmitted in a fixed amount of time;

Digital bandwidth is expressed in bits per second (bps) of bytes per second. Another expression as described in analog, is cycles per second, or hertz (Hz). Bandwidth is the measurement of space and speed, i.e., a fast disk drive can be hampered or slowed by a bus with low bandwidth or space (room). I/O devices are particularly affected by low bandwidth, i.e., an Accelerated Graphics Port (AGP) – throughput demands of 3-D Graphics.

An application is a program of a group of programs designed for end-users. Two general classifications of software are systems software and application software. Systems software consists of low-level programming that interacts at a basic level, which includes the operating system(s) compilers, and utilities for managing computer resources. Application(s) software sits on top of systems software because it is unable to run without the operating system and system utilities – (Interface is the interaction between computer and user).

Customer Resource Management (CRM) tops the list(s) of SaaS utilization. Human Resource (HR) applicant tracking, for more than a decade, has grown from the tedious task of hand-to-eye sorting and is poised for more growth as SaaS has proven an invaluable tool in its People Resource endeavor(s), i.e., application(s), testing, benefits, and other personnel record tasks and core functions.

Business Intelligence (BI), Application Program Interface(s) (API) – Windows, Excel, Access, SQL, etc – routine sets, protocols, and relevant tools for building software applications – by providing all of the building blocks, API makes it all easier to develop a computer program. Programmers put all the building blocks together, ergo, a program interface designed for end-user(s).

SaaS offerings are limited compared to most conventional offered in a variety of platforms on premises, or in the cloud. “Microsoft is winning customers to its SaaS-Based Exchange”, says Mr. Bidding. “SaaS is growing.”

IT Organization members will have to learn new skills an craft new strategies that allow them integration legacy infrastructure with fast growing SaaS portfolios.

So the next time you’re taking advantage of the convenient Kiosk(s), ATM’s, Pay-Pal(s), Internet, or Smart-Phone Web Navigation, remember the software dream and its relationship(s) to your life style and/or livelihood.

Have you ever wondered if robots have dreams?

Til next time…

End.

PHP for Making the Right Pitches in Software Application Development

With the time wrap, the invincibility of PHP as an application development framewrok is increasing. And going by the benchmarks it has set, it will take quite a while for other frameworks to catch up. Apparently, PHP won’t be dormant for all this while and will keep updating and upgrading itself and breaking newer avenues in the software realm.

The confidence in PHP keeps growing in the developer community. This has further extended to growing emphasis and importance to this platform by the companies who deal in Software Development Company.

PHP offers advantages in abundance, and is arguably the most pursued application development framework on this date. It comprises of a number of frameworks that have been growing in number and stature. Some of the most popular PHP frameworks include:

CakePHP
Zend
Yii
Symfony2
Laravel
Phalcon
CodeIgniter

With so many options at their behest, developers more or less realize that their application development needs would be more than duly met. The urgency to address the growing expectations of customers in respect to the highly advanced applications has further necessitated the need to think out of the box. PHP not only fuels this out of the box thinking, but also provides the developers a platform over which they can seamlessly innovate and ideate.

PHP as a programming framework doesn’t prove to be a hard platform to understand and work upon. It facilitates a code structure that lets the developers write simple programs with dynamic outcomes. The time invested in writing a code proves to be highly valuable as you get outputs that power you to stay ahead of your peers in the market.

The PHP libraries further ground-breaking functionalities without a heavy dependence on the increased lines of code in the program. These libraries serve as fully featured extensions that keep things simple with their setup, but let you deliver a whole new level of application competence.

For making the most of all the libraries, ease-of-use and other essential PHP features, you need individuals with the acumen and knowledge to work smartly on PHP. Look for PHP developers for hire who know their craft and are adept at using it to the advantage of your IT wing. Demonstrating the best business value is a proposition much more achievable with PHP and the people who know their way around PHP.

When you hire experienced and expert personnel, your business starts to pick up as they are much more equipped to develop and design applications that are unique and haven’t made their way into the market yet. They help you strike first in the market with your product, thus enabling you to create your own niche, which doesn’t borrow anything from the competitors or the established players. This uniqueness to the business further empowers it to grow in the most novel of manners. As you move towards exclusivity, your brand starts to gain a better ground and rank high in the consumer’s minds. ASP.NET boasts of a sea of experienced programmers who have fuelled business to ride to success through avant-garde application development.

The proficient developers have a good know-how of the complex PHP scripts and know where to use them and where to avoid using them.

However, PHP, being an open source platform, is developer friendly. Even those with not a great competence over its intricate details can learn it quickly and create reasonably good applications. The compatibility with different databases like Oracle and MySQL is also sorted, ensuring you aren’t challenged when it comes to integrating the app with database.

With much to cherish and use, PHP is a platform to savor. Outsource PHP Development to a partner who stays true to your expectations and the market trends.

What Are The Issues With Any Customer Support Software?

With the advent of Internet technology, it has certainly become quite easy, to start and operate your own small online business. But, this should not be a reason for complacency because many of the conventional rules of business are still applicable in today’s digitized world. For example, you will still be required to take proper care of customer needs and requirements, even when you might be selling only the best quality goods or services through your website.

Now, do not think that you are being asked to start a full-fledged customer support center. We very well understand the limitations of small businesses and will never ask you to do the unthinkable. However, we do recommend that you install a customer support software on your website as soon as possible because ultimately, it’s the level of trust that determines the success of online businesses.

There are many issues that might require your attention while operating an online business. There is one hurdle that is probably the most difficult to avoid and that is hundreds of emails that you are required to write and send as replies to customer generated queries and complaints. You just cannot afford to ignore mails received from customers because if you do so it will create a bad impression on your customers and over a period of time, completely ruin your business prospects.

However, you need not get overly concerned because you can easily eliminate such hugely boring and repetitive tasks just by installing a customer support software on your website. This software helps a lot because it automatically guides customers to the exact answers that they might be looking for, thereby eliminating the need to enter queries and complaints in the space provided. The software basically creates a win-win situation, wherein you benefit because you no longer have to send hundreds of replies and your customers benefit because they no longer have to endure the long waiting period to get the right answers from you.

Customer support software systems are no doubt the best option for small online businesses. But, before you actually invest your hard earned money in buying one, you need to consider a few things, obviously because the market is virtually flooded with all types of customer support software, making it quite difficult to select the best. However, don’t lose all your hopes, because if you use the right techniques, you can easily zero in, on the most cost-effective customer support software.

The best way to go about this is to download the free trials of some of the most popular software systems and test each one of them individually. You can then easily set aside the bad ones and select the one that best suits your needs and requirements.