What Are The Issues With Any Customer Support Software?

With the advent of Internet technology, it has certainly become quite easy, to start and operate your own small online business. But, this should not be a reason for complacency because many of the conventional rules of business are still applicable in today’s digitized world. For example, you will still be required to take proper care of customer needs and requirements, even when you might be selling only the best quality goods or services through your website.

Now, do not think that you are being asked to start a full-fledged customer support center. We very well understand the limitations of small businesses and will never ask you to do the unthinkable. However, we do recommend that you install a customer support software on your website as soon as possible because ultimately, it’s the level of trust that determines the success of online businesses.

There are many issues that might require your attention while operating an online business. There is one hurdle that is probably the most difficult to avoid and that is hundreds of emails that you are required to write and send as replies to customer generated queries and complaints. You just cannot afford to ignore mails received from customers because if you do so it will create a bad impression on your customers and over a period of time, completely ruin your business prospects.

However, you need not get overly concerned because you can easily eliminate such hugely boring and repetitive tasks just by installing a customer support software on your website. This software helps a lot because it automatically guides customers to the exact answers that they might be looking for, thereby eliminating the need to enter queries and complaints in the space provided. The software basically creates a win-win situation, wherein you benefit because you no longer have to send hundreds of replies and your customers benefit because they no longer have to endure the long waiting period to get the right answers from you.

Customer support software systems are no doubt the best option for small online businesses. But, before you actually invest your hard earned money in buying one, you need to consider a few things, obviously because the market is virtually flooded with all types of customer support software, making it quite difficult to select the best. However, don’t lose all your hopes, because if you use the right techniques, you can easily zero in, on the most cost-effective customer support software.

The best way to go about this is to download the free trials of some of the most popular software systems and test each one of them individually. You can then easily set aside the bad ones and select the one that best suits your needs and requirements.

5 Essential And Useful Software for Windows

Have you got a new Windows based computer? Or did you recently format everything and re-installed Windows operating system? In either case, you need to install a few important softwares that you will need again and again. Windows 7 or 8 come with a list of useful softwares but these are not enough. You need a lot more applications in order to get the maximum benefit out of your PC.

Let us talk about a few important software applications (free or paid) that most people would need to have on their computers. Without these applications, your PC would be dull and not as useful. Each time you format Windows, you might want to re-install all these softwares again. So, this below given list can prove handy for you in future.

1. Explorers for Browsing Internet:
Windows comes with Internet Explorer already installed. However, most people are not fans of this browser. There are much better alternatives in the market which make browsing a really beautiful experience. The popular browser alternatives are Chrome and Firefox.

Good news is that both Firefox and Chrome are free to download and use. They have very nice user-interfaces. There are a lot of free or paid plugins which add additional capabilities to these browsers. You can really get addicted to many of these plugins when you begin to use them on regular basis.

2. Skype for Instant Messaging:
When it comes instant messaging and chatting (whether text or voice based chatting), Skype is the #1 choice for many people. It is one of the most popular messaging applications in the whole world. The voice quality is superb even when you are on a long-distance voice chat.

3. Antivirus Software:
Protecting your PC from malware, spyware and viruses is very important. If your PC gets infected with virus, it can become very slow and almost unusable. There have been many times where I had to format my PC due to virus problems. In such cases, there is a risk of losing important data due to formatting. You may try to recover the lost files using data recovery software but usually that is a long and unreliable process. It is always better to be safe than sorry. So, in order to protect your PC you might want to have a look at Microsoft Security Essentials which is a good program offering solid protection against malicious software.

4. Zipping and Unzipping:
Many big files you download from internet may be in compressed format. So, you need to unzip them first. At the same time, you may want to upload a big file or even a complete folder on the web. In such a case too you need zipping software to do the job. There are 2 excellent choices available to you. The first one is Winrar which is not free but comes with a 30 day trial version. So, you can use it for 30 days to see how you like it. Another software is 7-search which is completely free. You can use it for as long as you like without any problems.

5. Ninite for Installing Multiple Programs:
There are many other important programs which you may require to install. Instead of installing them one by one, wouldn’t it be much more convenient if you can do it all at once? This is what ‘Ninite’ does. It is a cool application which lets you choose from dozens of commonly used software applications and installs them in one go. Some of the programs it can install for you are – Skype, GoogleTalk, Yahoo Messenger, 7-search, Firefox, Chrome, anti-virus softwares, Filezilla, Picasa, Open Office etc.

Online Software Development Courses

Software development courses will allow you to learn and expand your knowledge on how to create and customize software products. A great way to take a software development course is through an online learning program. Online learning programs will allow you to study the course content at your own pace, and from anywhere in the world. They are often more affordable than taking a traditional style in person course, making it a popular choice with many people around the world. This article takes a look at some of the most popular software development courses that are offered, and how you can go about finding and selecting the best online software development course for your needs.

Software Development Course Listings

There are many different types of online software development courses. You can either choose to focus on one specific area or a piece of software that you want to master, or you can choose a course that covers a wider range of topics. Some of the most popular software development courses will cover things like, IBM Websphere, Java, Microsoft.net, Microsoft.net Framework, Microsoft VBScript, Project Management, Software Design, SQL.

Each course will cover a range of topics – you will be able to view more details on these topics on the course website. For example, a course based around IBM Websphere may cover topics such as Java development, packaging and deployment, running applications and testing and debugging with the rational application developer.

A software development course is more likely to cover a larger range of skills within the software design sector. For example, it may teach you Agile software development, ANSI C programming, C++ programming, Hibernate, Ajax development, programming for mobile applications, object oriented analysis and design with UML, PHP, Ruby on Rails, and Perl fundamentals. It could also cover some programming best practices, such as developing applications, maintaining quality code and programming techniques and strategies.

If you are unsure of what course to take you can contact one of the course support team and ask for advice on what would be the best course for your needs. Some course providers will even allow you to view a demo or trial version of the course to make sure that it is right for you.

Where to Find a Software Development Course

The best place to search for a course is online. All major course providers will have a website which will list details on the courses that they offer, along with information on how to sign up for the course. There are a few things you may want to take into consideration before choosing a course, they are:

• What class formats are provided? (videos, tests, live classes)
• What qualifications do the tutors/course creators hold?
• What is the average time the course will take to complete?
• Are there any tests?
• What qualifications will you receive at the end of the test?
• What support is provided?

It may also be worth checking for some independent reviews of the course from past students to ensure that it is what you are looking for. You can find these reviews by searching for them online, alternatively you can ask the course provider if they have any testimonials.